Frequently Asked Questions

Account Setup

How do I create an account?

Go to our registration page. You will need to fill in your account and address information, as well as choosing a password. Alternatively, click on the "Create an Account" button in the top-right corner of the page.

How do I login to my account?

From any page on our website, click on the "Login" button on the top-right corner of the page. Once the login page loads, enter your email address and password you supplied upon user registration. If you have forgotten your password, click the "Recover Your Password" link in the dialog box. 

Why do I need an account? 

Opening an account with birthdaybanners.com is quick and easy and it allows you to:

Save your artwork.
View order history, and track your order.

Also, creating an account allows us to assist you more easily if anything needs to be changed with your order.

How do I change my Birthdaybanners.com account password?

If you are not currently logged into your account, please click the "Login" button in the top-right of the page. Once you are logged in, navigate to "My Account" and you will be presented with the option to change your password. Supply your current password as well as the new password you are changing it to, and verify the new password to complete the change.

Ordering

How do I place an order?  

To place a successful order, please follow the following steps:

1. Choose your product and size you want to create/order and click on one of our many customizable templates.
2. Use the online design editor to utilize our wide variety of clipart to customize your product or to add your own designs and images.
3. Once you have completed your design, click "Accept Design" and review your order.
4. Once you have added all the items to your cart, please proceed to checkout. If you do not currently have any account, you will be prompted to login or create one. Once you have created an account or logged in, enter in your Billing and Shipping information and submit payment.
5. Once the artwork is approved, and payment is submitted, we will begin production on your product and ship it to you once completed.

Can I cancel or make changes to my order after it has been placed?

With our automation and commitment to meet or exceed deadlines, we are unable to make any edits of any type to orders once they have been placed into our production queue. So please verify your proof, ship to address, and quantity prior to giving your final approval.

Shipping and Production

Do you ship internationally?

Birthdaybanners.com ships throughout the United States and Internationally. Please note: all international shipments must have shipping labels as well as customs documentation provided by the customers. We will only accept international shipping labels from the following carriers, USPS, UPS, and FedEx. Contact a customer service rep today for more information.

How long will it take for my order to arrive?

Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. For more information, please view our complete shipping policy.

Can I track my order? 

Yes, you can! We update the status of your order every step of the way with our Live Order Tracking system. Once you place your order, you will receive a unique Live Order Tracking number via email that will allow you to track your order. Looking for the current status of your order? Just click the link in the email and get the most recent updates from our Live Order Tracking system. Once we ship your order, you can track the delivery with the provided UPS tracking number.

 What is the turnaround time for production?

At Birthdaybanners.com, we offer flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.

• 3 Day Standard This is our most popular fast turnaround option. Free and fast enough for most custom orders.
• 1 Day Priority Timelines can be tight. That's why we offer this speedy option.
• 2 Day Express Have an extra day, but still need it quickly? Express is for you.
• 5 Day Saver If you aren't in a hurry, you can save some money by choosing our 5 Day Saver option.

Payment

What forms of payment do you accept? 

We accept VISA, MasterCard, American Express, and Discover credit cards. All orders must be paid for prior to being put into production.

How do I use coupons and promotion codes? 

You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied ot your total bill and you will see your bill being discounted for the correct value.

Returns and Refunds

What is Birthdaybanners.com return policy?

If you have any issues with your order, contact us right away and we will make it right. For more information, view our full policy page

What is Birthdaybanners.com refund policy?

If you receive merchandise that is defective or damaged upon receipt, please notify us within five business days of receiving your product. Photographs will be required of the damaged or defective product. If it is determined Birthdaybanners.com is at fault, we will have UPS pick up the defective product, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned. Credits or refunds will be for the amount of the product purchased.

What is Birthdaybanners.com warranty policy?

Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Birthdaybanners.com will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Birthdaybanners.com will pro-rate your replacement cost.

If you have received a damaged product or it contains manufacturing defects, please visit our contact us page to issue a warranty claim.